These Terms and Conditions (“Terms”) apply to all purchases of eSIM products, mobile data plans, voice and SMS packages, top-ups and related services (“Plans”) made through websites, applications and other platforms operated by HandySIM LTD (“HandySIM”, “we”, “us” or “our”).
Please read these Terms carefully before placing an order.
By using our Platform and placing an order, you agree to these Terms together with any product-specific terms, restrictions or conditions displayed on the relevant product page before purchase.
Nothing in these Terms excludes, limits or replaces any mandatory rights you may have under applicable consumer protection law.
HandySIM sells eSIM Plans and related mobile connectivity products.
The eSIM profile itself, access to mobile networks, telephone numbers, mobile data, voice services and SMS services may be issued, operated or provided by one or more independent mobile network operators, roaming providers, eSIM providers or telecommunications partners (“Operator”).
HandySIM is not a mobile network operator.
When you purchase a product through HandySIM, your order is placed through HandySIM. However, the technical operation of the Plan and access to mobile networks depend on the relevant Operator and its network partners.
Individual Plans may therefore be subject to specific Operator rules, including rules relating to:
activation;
validity periods;
supported mobile networks;
coverage;
Fair Usage Policies (FUP);
hotspot/tethering restrictions;
availability and use of telephone numbers;
SMS and voice services;
eKYC;
installation restrictions;
cancellation fees;
replacement or reissue fees.
Where such conditions are material to the use of a particular Plan, they will be displayed on the product page or otherwise provided to the customer in connection with the purchase.
The involvement of an Operator or other third party does not remove any mandatory rights the customer may have against HandySIM under applicable consumer protection law.
For the purposes of these Terms:
“Platform” means any HandySIM website, application, customer account, checkout system or other platform through which Plans are offered.
“Plan” means an eSIM, mobile data package, voice package, SMS package, top-up or other related telecommunications product purchased through HandySIM.
“Operator” means a third-party telecommunications provider, mobile network, roaming partner or eSIM provider that technically provides or manages all or part of a Plan.
“eSIM” means a digital SIM profile intended for installation on a compatible device.
“Activation” means the event specified for a particular Plan that causes its validity period or service period to begin.
“Installation” means the successful download and installation of an eSIM profile on a compatible device.
“Local Plan” means a Plan issued by a local mobile network operator as a local prepaid product for a particular country or market and identified as such on the relevant product page by a description, badge or other visible identifier.
“Customer”, “you” or “your” means the person purchasing or using the Plan.
Before making a purchase, the customer is responsible for carefully reviewing:
the included countries and destinations;
the validity period;
the amount of mobile data;
the applicable FUP;
the available mobile networks;
whether calls and SMS are included;
whether a telephone number is included;
hotspot/tethering restrictions;
the activation method;
whether the product is identified as a Local Plan;
device compatibility requirements;
eKYC requirements, where applicable;
any other restrictions displayed on the product page.
When placing an order, the customer must provide accurate and truthful information, including a valid email address.
The customer is responsible for checking the selected product before completing payment.
Once an order has been successfully accepted, HandySIM will provide an electronic order confirmation.
HandySIM may refuse or cancel an order before delivery where reasonably necessary, including in cases of suspected fraud, technical or pricing errors, product unavailability or restrictions imposed by the relevant Operator.
If HandySIM cancels an order before the Plan has been supplied or activated, any amount due to the customer will be refunded.
The price displayed during checkout is the price payable for the selected Plan unless there is an obvious technical or pricing error.
Payment must be successfully authorised before the Plan is supplied.
Currency conversion charges, foreign transaction fees or other charges independently imposed by the customer’s bank, card issuer or payment provider are outside HandySIM’s control.
Where a cancellation, refund, replacement or reissue is voluntary and is not required under applicable consumer law, reasonable Operator fees or non-refundable transaction costs may apply.
No fee will be deducted where doing so would conflict with mandatory applicable law.
Installation information may be provided through:
the customer’s HandySIM account;
email;
a direct installation button;
a QR code;
manual installation details;
another electronic delivery method.
For technical and Operator purposes, an eSIM is considered successfully delivered when the eSIM profile has been successfully downloaded and/or installed on the device and this is confirmed by the device, the Operator’s systems or relevant provisioning logs.
Installation details may become available before the eSIM itself is installed.
If the Plan has been correctly made available in the customer’s HandySIM account, failure to receive an email because:
an incorrect email address was provided;
the message was placed in Spam/Junk;
the message was blocked by the email provider;
the mailbox was unavailable or full,
does not by itself mean that the product was not supplied or made available for installation.
If the customer cannot access the order, they should contact HandySIM promptly.
Activation rules vary depending on the individual Plan.
Depending on the product, validity may begin:
immediately after purchase;
after installation of the eSIM;
when the eSIM first connects to a supported mobile network;
on a specified date;
when another activation condition stated on the product page occurs.
The activation rule displayed for the relevant Plan forms part of the purchase conditions.
Some Plans activate automatically at the time of purchase or shortly afterwards and may therefore become non-cancellable even if the customer has not yet started travelling.
Customers should not purchase automatically activated Plans substantially earlier than they intend to use them unless the product description expressly allows this.
Once a Plan’s validity period has started, unused time normally cannot be paused, extended or transferred unless the relevant Plan expressly provides such an option.
Some products offered through HandySIM are local prepaid mobile Plans issued by a mobile network operator in the relevant country.
These products may be identified on the product page by:
a “Local Plan” badge or label;
a specific graphical identifier;
an explicit statement that the product is a local Plan;
information stating that the product activates at the time of purchase or is issued as a ready-to-use local prepaid package.
The customer must review this information before purchasing.
Local Plans may be:
issued by the Operator as an individual prepaid package that is ready for use immediately after purchase; or
automatically activated at the time of purchase or shortly afterwards.
Due to the nature of these products, once a Local Plan has been issued, created, supplied as a ready-to-use prepaid package or automatically activated, it will normally not be eligible for voluntary cancellation or refund simply because the customer changes their mind.
This applies even where the customer:
has not yet installed the eSIM profile on the device;
has not yet arrived in the relevant country;
has not yet used mobile data;
has not made any calls or sent any SMS messages;
has changed the date or destination of travel;
has decided that the Plan is no longer required;
purchased the wrong Plan;
purchased the Plan too early.
This is because, for this type of product, the local Operator may already have issued or activated an individual prepaid package for the customer, which cannot be returned to inventory or resold as unused.
Where the product page states that the Local Plan activates automatically at the time of purchase, the customer should be aware that the validity period may begin immediately, regardless of when the customer intends to arrive at the destination or install the eSIM.
The customer is responsible for ensuring that the timing of the purchase is appropriate for the activation and validity rules displayed on the product page.
If the relevant Operator permits cancellation of an already issued Local Plan, HandySIM may process such cancellation subject to the Operator’s conditions and any applicable cancellation or transaction fees.
This section does not limit the customer’s mandatory rights in cases of a proven technical defect, an incorrectly supplied product, a materially misdescribed product or any other rights that cannot legally be excluded.
Before purchasing an eSIM, the customer is responsible for ensuring that their device:
supports eSIM functionality;
supports the required mobile network frequencies;
is not locked to a mobile network operator;
has a functioning eSIM module;
uses software capable of installing and managing an eSIM.
The fact that a particular device model generally supports eSIM does not necessarily mean that every regional or carrier-specific version of that model supports the relevant eSIM product.
Devices originally supplied by mobile network operators may be subject to carrier or network restrictions.
If the customer is unsure about compatibility or carrier locking, they should check with the device manufacturer or original mobile operator before purchasing.
A stable internet connection is normally required to download and install an eSIM.
The use of a reliable Wi-Fi connection or mobile data connection is recommended.
VPN services, proxy connections, firewalls, Private DNS, network filtering, corporate networks or unstable internet connections may interfere with the proper download, installation or activation of an eSIM.
Where a technical issue occurs, HandySIM or the Operator may ask the customer to:
disable a VPN or proxy;
use a different Wi-Fi network;
use a mobile data hotspot;
restart the device;
reset network settings;
verify device compatibility;
provide screenshots;
provide the device model and software version.
A problem caused by the customer’s device, local internet connection, VPN, proxy, software or configuration does not by itself mean that the supplied eSIM is defective.
If a problem occurs after installing an eSIM, the customer must not delete the eSIM profile unless specifically instructed to do so by HandySIM.
Many eSIM profiles support only one installation.
Deleting an installed eSIM may permanently invalidate the profile and may require a replacement profile to be issued.
If the customer voluntarily or accidentally deletes the eSIM before HandySIM or the Operator has had a reasonable opportunity to diagnose the issue, this may make it impossible to verify the technical problem, provide a replacement or approve a refund.
This does not limit any rights that cannot legally be excluded.
Where deleting the eSIM is required as part of an approved refund procedure, HandySIM will provide the relevant instructions.
Some Operators are able to remotely determine whether an eSIM profile has been downloaded, installed, activated, used or deleted.
For many eSIM products to function correctly, the customer may need to configure their device properly.
This may include:
enabling the eSIM;
selecting the eSIM for Mobile Data;
enabling Data Roaming;
entering the required APN;
selecting a supported mobile network;
temporarily disabling another SIM;
restarting the device.
Incorrect device configuration does not by itself mean that the Plan is defective.
HandySIM will provide reasonable technical assistance where required.
Mobile connectivity is provided through third-party mobile networks.
Listed mobile operators, coverage maps, 4G/5G availability and expected speeds are provided for information purposes and do not constitute a guarantee of:
coverage at every location;
uninterrupted network availability;
a particular signal strength;
a specific download or upload speed;
continuous access to 4G or 5G;
connection to a particular listed network at all times.
Network performance may be affected by factors outside HandySIM’s control, including:
location;
buildings and indoor coverage;
network congestion;
maintenance;
temporary outages;
local Operator restrictions;
device capabilities;
supported frequency bands;
roaming arrangements;
local telecommunications regulations.
If a Plan materially fails to match its description or is genuinely defective, the customer’s applicable consumer rights remain unaffected.
Mobile data usage is measured by the systems of the relevant Operator.
The amount of data shown as used by the customer’s device may differ from the amount recorded by the Operator because of differences in measurement methods, rounding, session accounting, background traffic and other technical factors.
The Operator’s network records will normally be used to determine the remaining data allowance.
For some Unlimited Plans, the customer account may display total usage for the Plan rather than only the amount used from a particular daily high-speed allowance.
The term “Unlimited” does not necessarily mean unlimited use at the maximum available network speed.
Unlimited Plans may be subject to a Fair Usage Policy (FUP).
Depending on the particular product, this may include:
a specified amount of high-speed data per day or period;
reduced speed after the high-speed allowance has been used;
daily or periodic allowance resets;
hotspot restrictions;
a separate hotspot allowance;
traffic management;
other Operator restrictions.
The applicable FUP will be displayed in the product description before purchase.
Where speed is reduced after a specified amount of high-speed data has been used in accordance with the disclosed FUP, this does not mean that the Plan has stopped working or is defective.
Hotspot and tethering availability depends on the individual Plan and Operator.
Some Plans allow hotspot use without specific restrictions, while others may:
prohibit hotspot use;
provide a separate hotspot allowance;
reduce hotspot speed;
limit hotspot usage after a specified amount of data.
The conditions displayed on the relevant product page apply.
Some Plans include a temporary telephone number.
Unless expressly stated otherwise, any telephone number supplied with a Plan:
is provided only for the duration of the relevant Plan;
does not become the property of the customer;
is not provided indefinitely;
may be deactivated after the Plan expires;
may subsequently be recycled or reassigned by the Operator.
We do not recommend using a temporary eSIM telephone number as a permanent account recovery number or long-term identity credential.
HandySIM does not guarantee that a telephone number can be retained, transferred or renewed.
The inclusion of a telephone number or SMS functionality does not guarantee receipt of every type of SMS message.
HandySIM does not guarantee receipt of:
OTP codes;
banking verification codes;
short-code SMS;
authentication messages;
A2P messages;
verification codes from online platforms or applications;
premium or restricted SMS services.
The delivery of such messages depends on the sender, the sender’s telecommunications provider, the receiving Operator, the type and classification of the telephone number, anti-fraud systems, local regulations and other third-party services.
A Plan that is capable of receiving ordinary SMS messages is not considered defective solely because a particular bank, application, website or other third-party service does not send or deliver an OTP code to the supplied number.
Customers who require a telephone number specifically for OTP or account verification should not purchase a Plan on the assumption that such functionality is guaranteed.
Where a Plan includes calls or SMS, the restrictions displayed in the product description apply.
Premium-rate numbers, special numbers, satellite services, short codes, certain international destinations or other categories may be excluded.
Unused minutes or SMS messages normally expire together with the Plan.
Some Plans require identity verification (eKYC) due to Operator requirements or local telecommunications regulations.
Where eKYC is mandatory, this will be stated for the relevant product.
The customer is responsible for providing:
valid identification documents;
accurate information;
photographs or scans of sufficient quality;
any other information reasonably required for verification.
Unless otherwise stated, the eKYC link remains active for 24 hours after purchase.
Approval or rejection of eKYC is performed by the Operator or its verification provider and is outside HandySIM’s direct control.
If eKYC cannot be completed because:
the identification document is not accepted;
the Operator rejects the verification;
the verification system is unable to confirm the customer’s identity;
the customer must contact HandySIM within 72 hours of purchase.
Where the Plan can be cancelled under the Operator’s rules, HandySIM may refund the remaining amount after deduction of applicable non-refundable transaction costs or cancellation fees, where such deductions are permitted by law.
The fact that the customer failed to complete eKYC within the available period or failed to contact HandySIM within the stated 72-hour period does not automatically create a right to a refund.
The customer is responsible for:
providing accurate information when placing an order;
purchasing the correct Plan;
checking coverage for the required destination;
checking whether the product is identified as a Local Plan;
checking the activation method and timing;
checking device compatibility;
checking that the device is not locked to a mobile operator;
using a device with a functioning and officially supported eSIM module and system software;
following the supplied instructions;
not deleting the eSIM during troubleshooting unless instructed to do so;
enabling the required device settings;
contacting HandySIM promptly when a problem occurs;
providing information reasonably required to diagnose the problem.
Devices using a Custom ROM, modified firmware, unofficial operating system or other system modifications that may affect eSIM functionality are considered unsupported devices for the purposes of the eSIM service, unless expressly stated otherwise.
HandySIM cannot guarantee the correct download, installation, storage, activation or operation of an eSIM profile on such devices.
If an eSIM profile is successfully issued or downloaded but, as a result of a Custom ROM, modified firmware or another system modification, the profile becomes corrupted, lost, invalidated or unusable, this does not automatically constitute a defect in the supplied eSIM product.
Where the Operator’s technical logs or the eSIM provisioning system show that the eSIM profile was successfully supplied, downloaded or installed and the problem was caused by unsupported or modified software on the customer’s device, the case may be treated as damage to or invalidation of the product caused by the customer’s device.
In such circumstances, a new eSIM profile may be required and an applicable replacement or reissue fee may apply.
HandySIM guarantees eSIM service only on compatible devices with officially supported built-in eSIM functionality, unless expressly stated otherwise.
HandySIM does not guarantee compatibility or proper operation through:
eSIM adapters;
eSIM emulators;
programmable physical SIM cards;
modified SIM solutions;
external hardware-based eSIM devices;
other products that emulate or add eSIM functionality to a device that does not natively support it.
This includes various eSIM adapters and emulators offered by Chinese manufacturers or through the Chinese market that allow eSIM profiles to be written to or emulated through a physical card or external module.
Such solutions are not considered certified or officially supported by HandySIM unless a particular product has been expressly approved by us.
Due to differences in hardware, firmware, security implementation and the way eSIM profiles are stored, HandySIM cannot guarantee the download, installation, activation, continued use or stable operation of an eSIM through such adapters or emulators.
If an eSIM profile is issued or downloaded to such an adapter or emulator and subsequently becomes corrupted, lost, invalidated or unusable, this does not automatically mean that the supplied eSIM product is defective.
In such circumstances, a new eSIM profile may be required and an applicable replacement or reissue fee may apply.
The customer must not deliberately provide false or misleading information regarding:
the device model;
the operating system;
any Custom ROM;
modified firmware;
an eSIM adapter;
an eSIM emulator;
any other modification relevant to the reported problem,
when requesting technical support, cancellation or a refund.
If a problem occurs, the customer should contact HandySIM as soon as reasonably possible.
Support may request:
the order number;
screenshots;
the device model;
the operating system version;
information about whether the device uses original or modified ROM/firmware;
SIM/eSIM settings;
Network Settings;
APN information;
screenshots of specific error messages;
the country or location;
the selected mobile network;
the results of troubleshooting steps already performed.
We aim to provide an initial response within 24 hours.
This is a target for the initial response and does not mean that every technical problem will be fully resolved within 24 hours.
Some cases require investigation by an Operator or upstream provider and may therefore take longer.
In order to determine whether an eSIM or Plan is genuinely defective, HandySIM and the Operator must be given a reasonable opportunity to diagnose the issue.
A request for a refund or replacement may be refused where the customer, without reasonable justification, refuses or fails to provide information or evidence reasonably necessary to diagnose or verify the reported issue.
This may include refusal or failure to provide:
screenshots;
device settings;
error messages;
network information;
eSIM status;
device model and software/firmware information;
results of troubleshooting steps performed.
Where HandySIM or the Operator has provided clear instructions regarding the specific information or evidence required, repeatedly providing incomplete, irrelevant, or different screenshots, information, or evidence from that specifically requested may be considered a failure to provide reasonable cooperation where this prevents or makes it impossible to diagnose or verify the reported issue.
The same applies where the customer repeatedly fails to perform specifically requested diagnostic steps or provides information that does not allow the reported technical status of the eSIM or device to be verified.
HandySIM will not request information that is unrelated to the specific technical issue.
Where permitted by the relevant Operator, the customer may request cancellation before the eSIM has been downloaded, installed or activated.
This rule does not automatically apply to Local Plans that have already been issued as active or ready-to-use prepaid packages.
For other Plans, cancellation may be possible in circumstances including:
change of mind;
incompatible device;
accidental or incorrect purchase;
changes to travel plans.
Cancellation is not guaranteed where the Plan has already been automatically activated or where the Operator does not permit cancellation.
Where cancellation is voluntary and is not required by law, an Operator cancellation fee or reasonable non-refundable transaction cost may be deducted.
Where reasonably possible, the customer will be informed of any applicable fee before cancellation is completed.
Once an eSIM has been downloaded or installed, or once the Plan has been activated, cancellation solely because the customer has changed their mind may no longer be available.
Many eSIM products consist of unique digital profiles that cannot be resold after they have been downloaded.
The special rules in the “Local Plans” section apply to Local Plans.
Where a Local Plan is issued as a ready-to-use prepaid package or automatically activated at the time of purchase, voluntary cancellation may cease to be available from the moment of purchase, regardless of whether the eSIM is subsequently installed on the device.
This does not remove any rights the customer may have where a product is genuinely defective, materially misdescribed or otherwise fails to comply with applicable mandatory law.
Where the law requires specific express consent or acknowledgement before a statutory cancellation right can be lost, that right will only be affected where the relevant legal requirements have been satisfied.
Where an installed or activated Plan does not work, HandySIM must first be given a reasonable opportunity to diagnose the problem.
Depending on the circumstances, the appropriate solution may include:
configuration assistance;
network troubleshooting;
investigation by the Operator;
a replacement eSIM;
a replacement Plan;
a partial refund;
a full refund.
A refund may be appropriate where the evidence confirms a genuine defect in the supplied product or service and the problem cannot reasonably be resolved.
A temporary mobile network issue, incorrect configuration, unsupported device, Custom ROM, eSIM emulator or problem caused solely by the customer’s device or configuration does not by itself mean that the eSIM is defective.
Subject always to mandatory consumer rights, refunds will normally not be provided in the following circumstances:
A local prepaid Plan has already been issued as a ready-to-use product or automatically activated at the time of purchase and the refund request is not related to a proven defect.
The customer did not contact HandySIM and did not provide a reasonable opportunity to diagnose the problem.
The customer deleted the eSIM before troubleshooting was completed or without being instructed to do so.
The eSIM became unusable as a result of a factory reset, device damage, loss, replacement or other action involving the device.
The customer purchased the wrong country, validity period, data allowance or other product and subsequently downloaded, installed or activated it.
The customer attempts to use the Plan outside the countries or destinations clearly listed as supported.
The problem is caused by device incompatibility or a carrier/network lock.
The problem or loss of the eSIM profile is caused by a Custom ROM, unofficial firmware, modified operating system or other system-level modification.
The problem is caused by an unofficial or unsupported eSIM adapter, eSIM emulator, programmable SIM or other solution that emulates eSIM functionality.
Data Roaming, Mobile Data, APN, SIM selection or another required setting has not been configured despite reasonable instructions being provided.
Installation or activation is prevented by a VPN, proxy, firewall, Private DNS or unusable/unstable internet connection while the eSIM profile itself is technically functional.
The customer, without reasonable justification, refuses to provide evidence reasonably required to diagnose the problem.
The Plan has already been partially or substantially used and no genuine defect has been established.
The complaint relates only to speed, signal quality or coverage at a particular location and the product was not materially misdescribed.
A third party does not deliver an OTP, verification or short-code SMS where such functionality was not expressly guaranteed.
Some Operators charge HandySIM when an eSIM profile must be replaced, reissued or regenerated.
Where replacement is required because of:
accidental deletion;
device replacement;
customer error;
installation on the wrong device;
use of a Custom ROM or modified firmware;
use of an eSIM adapter or emulator;
another reason not caused by a defective product,
a replacement or reissue fee may apply.
The amount of the fee varies between Operators.
Where a fee applies, the customer will be informed before the new eSIM is issued.
No such fee will be charged where doing so would unlawfully reduce a remedy to which the customer is entitled because of a proven defect.
Operators and eSIM provisioning systems may record technical information and eSIM statuses including:
Generated;
Downloaded;
Installed;
Active;
Activated;
Used;
Deleted;
Expired.
These technical records may be used when investigating a technical issue, cancellation or refund request.
Where the Operator’s system shows an eSIM as Downloaded, Installed or Activated and the customer reports a different status, HandySIM may reasonably request additional evidence.
Technical logs form part of the evidence used when reviewing a case but do not override mandatory consumer rights.
Approved refunds will be returned to the original payment method where possible.
After HandySIM has initiated a refund, the time required for the funds to appear in the customer’s account depends on the payment processor, card network, bank or card issuer and may be outside HandySIM’s control.
Where applicable law specifies a deadline for issuing a refund, HandySIM will comply with that deadline.
A refund may be partial where:
part of the service has already been used;
an agreed cancellation fee applies;
the Operator permits only partial cancellation;
reasonable non-refundable costs may lawfully be deducted.
No deduction will be made where prohibited by applicable law.
Not all Plans can be topped up, extended or renewed.
Top-up availability may depend on:
Operator rules;
Plan validity;
regulatory restrictions;
roaming rules;
the length of time for which the Plan has already been used.
The fact that a Plan can initially be purchased for a particular period does not mean that the same Plan can automatically be extended for an additional period.
A top-up or renewal is a separate purchase unless expressly stated otherwise.
HandySIM may use fraud-prevention and payment-security systems.
We may refuse, temporarily restrict or cancel an order where there are reasonable grounds to suspect:
payment fraud;
unauthorised use of a payment card;
identity misuse;
manipulation of the service;
abuse of refund procedures;
fraudulent use of telecommunications services.
Where a customer initiates a payment dispute, chargeback or similar claim, HandySIM may provide the payment provider, card network, bank or relevant dispute-resolution organisation with evidence reasonably necessary to respond to the claim.
This may include:
order information;
payment records;
proof of delivery;
eSIM download logs;
installation and activation logs;
network usage information;
relevant customer correspondence;
screenshots;
other relevant technical evidence.
Personal information will be handled in accordance with applicable data protection law and our Privacy Policy.
Nothing in this section limits the customer’s right to raise a legitimate payment dispute.
You must not use a Plan or the Platform for:
unlawful activities;
fraud;
harassment;
malicious communications;
telecommunications abuse;
unauthorised bulk SMS messaging;
interference with networks or systems;
any other activity prohibited by law or the Operator’s rules.
Operators may suspend or restrict services where applicable law or their acceptable-use policies are breached.
A suspension caused by unlawful or prohibited activity by the customer will normally not create a right to a refund.
HandySIM provides its services with reasonable care and skill and complies with its obligations under applicable consumer law.
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud, or mandatory rights relating to defective or misdescribed products and services.
HandySIM is not responsible for losses caused solely by circumstances outside our reasonable control and not arising from a breach by HandySIM, including independent mobile network outages, provided that this does not remove any remedy to which the customer is legally entitled.
Where a Plan is purchased primarily for business or professional purposes, HandySIM is not responsible for indirect business losses such as loss of profit, revenue, business opportunity or anticipated savings, except where such liability cannot legally be excluded.
A travel eSIM should not be relied upon as the sole means of communication where uninterrupted connectivity is critical for safety, emergencies, medical needs, financial transactions or business-critical activities.
The HandySIM Platform, brand, text, graphics, software and other materials owned by HandySIM are protected by applicable intellectual property law.
You may use the Platform for personal and lawful purposes, including purchasing the services offered.
You may not copy, reproduce, distribute, modify, commercially exploit or republish HandySIM content without permission except where expressly permitted by law.
Where you create a HandySIM account, you are responsible for:
keeping your login details confidential;
maintaining reasonable security over your account;
keeping the associated email address accessible and up to date.
If you suspect unauthorised access, you should contact HandySIM promptly.
HandySIM may temporarily restrict an account where reasonably necessary to protect the customer, HandySIM or payment systems from suspected fraud or security risks.
Personal information is processed in accordance with our Privacy Policy and applicable data protection law.
Certain information may need to be shared with Operators, payment providers, eKYC providers and other partners where necessary to:
fulfil an order;
activate a Plan;
provide technical support;
diagnose a problem;
process a refund;
prevent fraud;
comply with legal obligations.
HandySIM may update these Terms from time to time due to:
changes to our services;
changes to Operator requirements;
regulatory changes;
changes in applicable law;
technical or security requirements.
The Terms applicable to an order will normally be those in force at the time the order was placed.
HandySIM will not retrospectively remove mandatory legal rights or materially reduce contractual rights relating to an existing order unless required by law or agreed with the customer.
If any provision of these Terms is found to be unlawful, invalid or unenforceable, the remaining provisions will continue to apply to the maximum extent permitted by law.
These Terms operate alongside the mandatory rights provided to consumers under applicable law.
Nothing in these Terms is intended to exclude or restrict any rights that cannot legally be excluded or restricted.
These Terms and purchases made through HandySIM are governed by the laws of England and Wales, subject to any mandatory consumer protection rights applicable in the country where the customer normally resides.
Nothing in this section removes any right a consumer may have under mandatory law to bring proceedings before another competent court.
For questions regarding an order, technical support, cancellation or refund request, please contact:
HandySIM LTD
Email: info@handysim.com
When contacting support, please provide your order number and sufficient information to allow us to identify and investigate the relevant case.
