Frequently Asked Questions About eSIM and Activation

iPhone iOS:

Settings → Mobile Data → Select the eSIM → Data Roaming → On

Android:

Settings → Network & Internet / Connections → SIMs → Select the eSIM → Data Roaming → On

iPhone iOS:
Settings → Mobile Data / Cellular → select the eSIM → Mobile Data Network / Cellular Data Network → APN

Android:
Settings → Network & Internet / Connections → SIMs / Mobile Network → select the eSIM → Access Point Names (APN) → Add / +

iPhone iOS:
Settings → General → Transfer or Reset iPhone → Reset → Reset Network Settings

Android:
Settings → System → Reset options → Reset mobile network settings / Reset Wi-Fi, mobile & Bluetooth

Yes, of course.

Any phone that supports eSIM can store multiple profiles. So if you already have an eSIM plan installed, you can install others. BUT ONLY ONE OF THEM WILL BE ACTIVE. After the iPhone 13, Apple made it possible to run two eSIM profiles in parallel, and this is expected for Android soon.

For people who have a physical SIM card, it is no problem to use both in parallel.

That's up to you.

We recommend that you purchase the plan shortly before using it. Install it on your phone, BUT DO NOT ACTIVATE it (leave eSIM turned off after installation). Turn it on when you need it. That way you can make the most of the plan you have chosen. 

This depends on the package you choose. Some packages are activated as soon as the eSIM is installed, others as soon as you start using data. This is stated in the description of each plan.

Yes, of course. Most of the plans we offer are supported in more than one state, which means you can change locations and the plan will still work.

Please refer to the product description of the plan.

There are generally three options, but we are constantly adding different plans, so it is best to check the plan description.

• Data-only plans

• Plans that come with a phone number and data (but no calls or SMS)

• Plans that come with a phone number and data with included minutes and SMS – be sure to check the package information to see what it includes.

With plans that include data, you can use any app to make calls or send SMS, such as WhatsApp, Viber, Skype, FB Messenger, etc.

IMPORTANT NOTE

When you purchase an eSIM with a phone number, it is not guaranteed that you can use that number to register on websites and apps.

Yes, you can use HotSpot with your eSIM.

Simply activate your HotSpot and share your connection to a friend, family member etc.

Of course you can purchase an eSIM for someone close to you. As long as their phone supports eSIM.  After purchasing the plan, you just need to send the QR code to his email.

Yes, most phones with an eSIM and a physical SIM support dual SIM simultaneous operation. So, you can manage and use both sim cards at the same time without a problem.

Some of our plans require a KYC (Know Your Customer) or eKYC (electronic Know Your Customer) procedure.

eKYC stands for electronic Know Your Customer – electronic identification and verification of customer identity. The procedure is quite simple: usually, you send a photo of your passport, or some operators send you an SMS with a link after installing the eSIM, and you just follow the steps. If you have any questions about this, please email us at info@handysim.com.

Once your HandySIM eSIM is activated, you have two convenient ways to check how much mobile data you have used and how much remains in your plan:

1) Check Directly on Your Phone (No Registration Required)

You can monitor your data usage directly from your device's settings (on both iOS and Android). Your phone accurately tracks the real-time data consumption specifically for the active eSIM. This method is easy, precise, and requires no accounts, apps, or extra steps.

2) Check through the HandySIM Website Account (Optional Registration)

Alternatively, you can choose to create an account on our website before purchasing your plan. After activating the eSIM, your account dashboard will display the following:

Used GB/MB

Remaining data allowance

Full plan details

Furthermore, your account gives you the ability to top up/recharge your eSIM, provided the plan allows for it. The original activation QR code is also stored and accessible in your profile at any time.

This way, HandySIM ensures you have easy control and convenience, both through direct data tracking on your device and through your personal online account.